Severity
Exposure
Date of incident
Chatbot Misinformation
confirmed
Tier -
A
Enterprise liable for chatbot policy errors — no governance on agent-generated commitments.
What Happened
Passenger relied on chatbot-generated fare policy; airline argued chatbot was separate 'intermediary.' Tribunal rejected defense and ordered compensation — agent output treated as enterprise commitment.
Sumarry
Canadian tribunal ruled Air Canada liable for incorrect bereavement fare information its customer-service chatbot provided — establishing legal precedent for agent output.
Detect
Legal/compliance review queue on policy-bearing agent outputs
What Happened
Grounding + approval on fare and policy tools
Blekline //
Metadata audit on policy-bearing tool outputs
Without agent boundary //
Legal review after customer dispute — no pre-commit output gate
